» Resolve and Close Issue

METHODS

Resolve and Close Issue

This method resolves and closes a customer issue. The client makes a PUT request providing Request body in either xml or json format and input parameter LangID in the request url. The output will be either in json or xml format depending on the request type. Response returns success or fail of the operation as boolean. StatusID should be 15.

Name	Value
REST-API METHOD	RESOLVE AND CLOSE ISSUE
HTTP METHOD	PUT
RESPONSE TYPE	XML
URL	https://api.csm.next4biz.net/services/IssueService/{CompanyID}/issue.json/{LangID}	https://api.csm.next4biz.net/services/IssueService/{CompanyID}/issue.xml/{LangID}
REQUEST HEAD	Authorization: Basic {base64 encoded username:password} Accept: text/html,application/xhtml+json,application/json;q=0.9,/;q=0.8 Content-Type: application/json	Authorization: Basic {base64 encoded username:password} Accept: text/html,application/xhtml+xml,application/xml;q=0.9,/;q=0.8 Content-Type: application/xml

XML
JSON

ENDPOINT DEFINITION

PUT

REQUEST BODY

                                    
                                        <Issue>
	<IssueID>{IssueID}</IssueID>
	<IssueReason>
		<IssueReasonID>{IssueReasonID}</IssueReasonID>
	</IssueReason>
	<IssuerDescription>{IssuerDescription}</IssuerDescription>
	<NoteForEndUser>{NoteForEndUser}</NoteForEndUser>
	<ResolutionStatus>
		<StatusID>{ResolutionStatusID}</StatusID>
	</ResolutionStatus>
	<ResolutionTypeID>{ResolutionTypeID}</ResolutionTypeID>
	<UsedResponseContactMethods>
		<ContactMethod>
			<ContactMethodID>{ContactMethodID}</ContactMethodID>
			<MailConfigurationID>{MailConfigurationID}</MailConfigurationID>
		</ContactMethod>
	</UsedResponseContactMethods>
</Issue>

                                                                        
                                        {
    "IssueID": "{IssueID}",
    "IssueReason": {
        "IssueReasonID": "{IssueReasonID}"
    },
    "IssuerDescription": "{IssuerDescription}",
    "NoteForEndUser": "{NoteForEndUser}",
    "ResolutionStatus": {
        "StatusID": "{ResolutionStatusID}"
    },
    "ResolutionTypeID": "{ResolutionTypeID}",
    "UsedResponseContactMethods": {
        "ContactMethod": {
            "ContactMethodID": "{ContactMethodID}",
            "MailConfigurationID": "{MailConfigurationID}"
        }
    }
}

RESPONSE BODY

                                    
                                        <boolean
	xmlns="http://schemas.microsoft.com/2003/10/Serialization/">
  {OperationResult}
</boolean>

                                                                        
                                        {
    "0": "\n  {OperationResult}\n"
}