Remote Event Services(RES) allows third party applications to get notification messages of the events that occur inside next4biz CSM.

Once configured as described in Configuring Event Management, using RES services is no different than using any of next4biz REST services.

In order to use next4biz CSM RESTful RES API, please go to Remote Event Services.

There are two main methods, GetEvents and FlagAsRead,  to make RES function. IsConfigValid is a supplementary function to tell whether RES configuration for a particular company is valid, meaning RES is ready to function.

GetEvents method will get paged result set of a RES user’s subscribed events. You can create more RES users, should you need to subscribe more applications to next4biz CSM RES services.

FlagAsRead method should be used to mark the read events. If not marked, next4biz CSM can’t know whether you processed the event or not. Therefore, it is a best practice to call FlagAsRead right after you process the events you get by calling GetEvents method.